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General
This website is operated by John Stones Beds & Mattresses (referred to as us or we).
By using this Site, you agree to the following terms of use (the “Terms of Use”) and our privacy policy. If you do not agree to these terms, you may not use this Site.
We reserve the right, at any time and without notice, to modify, alter, or update these Terms of Use from time to time.
By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.
Order Acceptance
Upon acceptance of orders, you will receive confirmation email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms.
Following such acceptance, we will always seek to meet the requirements of your order, however, there may be circumstances where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order). In the unlikely event that is the case, our despatch team will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account or offer an alternative product.
Equally, we will always aim to provide accurate information on our website and to ensure that any product descriptions, details and dimensions, prices and other information is correct and up to date, you acknowledge that errors can sometimes occur.
Where we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. For cancellations under these circumstances a full refund of the affected part or parts of the order will be made.
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any offer or offers, and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Deposits
If you choose to pay a deposit for your order, you agree that this is non refundable, except in the event of unavailability of a product or a pricing or offer error, which leads to us having to cancel the order.
Discount Codes
Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are offered solely at our discretion, and we reserve the right to withdraw any special offer or coupon code at any time without notice.
Alterations and Amendments
Amendments can be made to orders free of charge before they have been shipped. Once an order has been shipped, there may be a charge to amend items within an order.
Any alterations made to orders may incur extra charges. We will make every effort to advise of these charges before any alterations are carried out, or any amounts are charged.
Warranty
All our products come with a warranty for your peace of mind.
Any bed frames purchased from our website include a 90-day warranty. Should your frame develop any defects within the first 90 days, we will repair or replace any parts of the bed frame that are found to be defective.
A part replacement warranty for up to 2 years means that we will continue to support our customers even after the initial 90-day warranty period has ended. If any part of the bed frame fails within 2 years of the purchase date due to a defect in materials or workmanship, we will provide replacement parts to our customers at no additional cost. This helps to ensure that our customers can continue to enjoy their bed frames for years to come.
Certain exclusions apply to our warranties, including any damage caused by wear and tear, misuse, or improper assembly.
