Delivery
While we will do our best to accommodate any delivery requirements and dates, there are sometimes circumstances outside of our control that will impact this. As such, we are unable to guarantee dates and requirements.
If you have any special requirements and/or delivery restrictions, these should be stated at the checkout in the notes section. Alternatively, you can also call or email us to let us know as soon as your order has been placed.
In the unlikely event of damage being caused to your property by the delivery team, we are unable to accept responsibility for any damages or expenses.
Please note that drivers can only deliver to your house or flat’s front door unless you have selected the assembly option. Please measure the stairways correctly in case the bed cannot get through the stairway as our drivers are unable to accept the return of any beds or mattresses.
We shall not be liable for any loss, economic loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.
If you are unable to accept the delivery, please inform us within 1 hour of the dispatch email being sent to you. If you fail to notify us and are unable to receive the delivery on the day, there will be a charge of £60 to cover our costs for redelivery to your address.
Please note that adverse weather conditions may delay your delivery.
What do I do if my goods arrive damaged or missing?
Goods damaged in delivery
Before signing the delivery paperwork, please ensure you inspect the goods to ensure the packaging is intact and all the items are in good condition.
If your product has been damaged in transit, or the packaging is not intact, please make sure you notify us within 24 hours of delivery.